FIVE-STAR REVIEWS FROM HAPPY CUSTOMERS
xinyi liu
00:30 27 Jun 26
这是我用过目前为止最好的搬家公司，他们的伙计干事麻利条理整齐。我们家属于人多东西多，他们收纳整齐，一车就帮我办完了。在这之前用过不靠谱的小红书网红搬家公司搬了六车都没有搬完，一塌糊涂，没有对比就没有失望，选择这家准没错！
MM Sh
17:30 23 Jun 26
Reading past reviews, it seems your experience with this company is highly dependent on which movers you get. Unfortunately, I think we were just unlucky.
Moving house is already a stressful experience, and our movers seemed focused purely on the physical labour aspect of the job, with very little regard for customer service.
1. Late arrival
Our booking window was 1–2pm, but the movers didn’t arrive until around 3pm. Not the end of the world, but still frustrating when you’ve scheduled other services (such as cleaners) around the agreed timeframe.
2. Negative attitude from the start
One mover was visibly grumpy and immediately complained that we had wrapped our furniture, saying it made items harder to carry. From a customer’s perspective, wrapping furniture is standard practice to prevent damage and knocks during transit, so this was an odd thing to be criticised for.
3. Questionable discussion around fees and tips
The movers suggested they would waive the stair fee (for a small flight of stairs at the entrance) if we gave them a tip instead. I agreed at the time to keep things cordial, and because I had no idea what the stair fee would have been. Looking back, the whole interaction felt uncomfortable.
4. Charging policy left a sour taste
One of the movers suffered a nosebleed and spent at least 15 minutes recovering in the bathroom. When I returned after picking up my daughter, he was still sitting in the front yard. That’s completely understandable from a health perspective, but what wasn’t understandable was being charged for 4.5 hours because of the company’s 30-minute increment policy when the total job took 4 hours and 5 minutes. To make matters worse, the same mover later asked my husband for the tip that had previously been discussed in lieu of the stair fee. My husband felt obliged to give it. The whole situation left a very sour aftertaste.
5. Fridge mishandling
The most concerning incident was when our LG fridge was dropped down a step with a very loud bang right in front of us. We were horrified. The movers immediately started arguing with each other, but neither apologised to us or acknowledged what had happened. They simply carried on as though nothing had occurred. Anyone knows there is significant risk when a fridge is dropped, so we will be monitoring it closely for any issues.
I was torn between giving 1 or 2 stars, but ultimately settled on 2 stars because the company’s customer service team responded promptly and apologetically when I emailed my concerns afterwards.
Other than that, engage at your own risk. Based on the reviews, perhaps you’ll be luckier than we were.
Moving house is already a stressful experience, and our movers seemed focused purely on the physical labour aspect of the job, with very little regard for customer service.
1. Late arrival
Our booking window was 1–2pm, but the movers didn’t arrive until around 3pm. Not the end of the world, but still frustrating when you’ve scheduled other services (such as cleaners) around the agreed timeframe.
2. Negative attitude from the start
One mover was visibly grumpy and immediately complained that we had wrapped our furniture, saying it made items harder to carry. From a customer’s perspective, wrapping furniture is standard practice to prevent damage and knocks during transit, so this was an odd thing to be criticised for.
3. Questionable discussion around fees and tips
The movers suggested they would waive the stair fee (for a small flight of stairs at the entrance) if we gave them a tip instead. I agreed at the time to keep things cordial, and because I had no idea what the stair fee would have been. Looking back, the whole interaction felt uncomfortable.
4. Charging policy left a sour taste
One of the movers suffered a nosebleed and spent at least 15 minutes recovering in the bathroom. When I returned after picking up my daughter, he was still sitting in the front yard. That’s completely understandable from a health perspective, but what wasn’t understandable was being charged for 4.5 hours because of the company’s 30-minute increment policy when the total job took 4 hours and 5 minutes. To make matters worse, the same mover later asked my husband for the tip that had previously been discussed in lieu of the stair fee. My husband felt obliged to give it. The whole situation left a very sour aftertaste.
5. Fridge mishandling
The most concerning incident was when our LG fridge was dropped down a step with a very loud bang right in front of us. We were horrified. The movers immediately started arguing with each other, but neither apologised to us or acknowledged what had happened. They simply carried on as though nothing had occurred. Anyone knows there is significant risk when a fridge is dropped, so we will be monitoring it closely for any issues.
I was torn between giving 1 or 2 stars, but ultimately settled on 2 stars because the company’s customer service team responded promptly and apologetically when I emailed my concerns afterwards.
Other than that, engage at your own risk. Based on the reviews, perhaps you’ll be luckier than we were.
Stephanie Fogarty
05:18 12 Jun 26
Great company to work with; arrived on time and completed the move in a timely manner. Will be using them again in the future.
Sam Y
08:34 16 Apr 26
JD Movers was recommended to me by my daughter who moved house with them last year. She was referred to them by a friend. With all these references, I was not disappointed. My booking on a specific date was confirmed in writing by Eric, the Manager. On the day, Darren and his team turned up at our gate. I could not believe they could back the giant truck into my narrow driveway with such precision. The packing, loading, moving and unloading were all done professionally with care and courtesy. The move ended up a success with no drama. Don't be deceived by their highly competitive rate. In my case, I have been really happy with their charges as well as their service. I suggest you give them a try.
Diana Nitzsche
00:34 08 Apr 26
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
Vee White
10:28 19 Mar 26
Strongly recommended.
The movers were booked for 800am 19/03/2026. We were messaged around 730am that they were running late by around 40 minutes. But that was the only real hiccup apart from a jump start.
The Taiwanese gentleman were otherwise amazing. Lovely people too.
They carefully, calmly and efficiently loaded the van with our full house hold.
At the other end, they were just as efficient and careful.
Also the price was fantastic too.
I will definitely use JD Movers again.
The movers were booked for 800am 19/03/2026. We were messaged around 730am that they were running late by around 40 minutes. But that was the only real hiccup apart from a jump start.
The Taiwanese gentleman were otherwise amazing. Lovely people too.
They carefully, calmly and efficiently loaded the van with our full house hold.
At the other end, they were just as efficient and careful.
Also the price was fantastic too.
I will definitely use JD Movers again.
John Shen
04:59 10 Mar 26
Recently we are moving house, we found JD Moves, they are doing a great job, very reliable and careful, we have a huge furniture and contents, they tried protected every pieces, we strongly recommend this company to everyone who wants move house.
Damien Chong
02:06 09 Mar 26
Great service. The staff were professional, courteous and efficient under really difficult circumstances (heat, two flights of stairs, and a long day). Highly recommended - will definitely use JD movers again.
Mav M
09:32 08 Mar 26
The whole experience was awesome.
It was a big move from Ballarat back to Point Cook but JD movers made it look easy.
Right from the booking of the service till the time they finished loading stuff at our destination everything looked well co-ordinated.
Eric was very prompt in replying to all my email queries. The movers were very professional and friendly and take great care of all our household items.
Hats off to you guys for your exceptional service.
We did use JD movers services when we had moved from Point Cook back in 2022 and used them again in 2026 and they were exceptional both the times. 🙂
If you are looking for a move, look no further and go for JD movers. 🙂
Thanks and regards,
Manu
It was a big move from Ballarat back to Point Cook but JD movers made it look easy.
Right from the booking of the service till the time they finished loading stuff at our destination everything looked well co-ordinated.
Eric was very prompt in replying to all my email queries. The movers were very professional and friendly and take great care of all our household items.
Hats off to you guys for your exceptional service.
We did use JD movers services when we had moved from Point Cook back in 2022 and used them again in 2026 and they were exceptional both the times. 🙂
If you are looking for a move, look no further and go for JD movers. 🙂
Thanks and regards,
Manu
Caitlin Elmore
08:29 08 Mar 26
I’ve used this moving service twice now and have been really impressed both times. The team is very efficient and works quickly while still being careful with furniture and belongings. They follow instructions well and were very accommodating with specific requests during the move.
Everything was handled professionally and with care, which made the whole process much less stressful. I’d definitely recommend them to anyone looking for a reliable and efficient moving service.
Everything was handled professionally and with care, which made the whole process much less stressful. I’d definitely recommend them to anyone looking for a reliable and efficient moving service.
Darcy
07:51 07 Mar 26
These two men were great. No messing about - straight in to it. Also helped pack as time was against me. I would use again without a doubt.
Andrew Harrison
12:15 06 Mar 26
I can highly recommend JD Movers. We had an excellent moving experience with this team. No request was too small or too big. They took great care of our possessions and were careful when moving furniture into our new house. We had a few tricky aspects- they found genius ways to get the job done extremely efficiently.
Don
10:33 21 Feb 26
I was struggling to find a company who would be willing to move a large, heavy glass display cabinet for me. I messaged Eric at 4:30pm on a Friday and they managed to squeeze me in for Saturday evening the very next day! They were very careful not to damage it when loading, even though it was tricky to manoeuvre with the size of the cabinet and just as careful when unloading it. Highly recommend these guys and will be using their services for sure again in the future.
Mahdi Younesi
22:20 16 Nov 25
I have done two moves with them in the past four years.
Eric and team are professional, equipped and honest.
Their pricing is also very competitive.
Eric and team are professional, equipped and honest.
Their pricing is also very competitive.
Kylie Mitchell
22:50 23 Oct 25
JD Movers were brilliant and I'd recommend them. Arrived on time, they were polite, respectful, quick and very efficient. They were also very quiet and respectful of the property. When unloading they checked where everything needed to go and were happy to install whatever needed it. They were cost effective and charged door to door, not depo to depo which saved $100's compared to some other quotes. We will use them again.
NickoRach
11:34 27 Sep 25
The team (I think Aaron and Jimmy?) that was sent to move my house sent me a message to inform me that they were running late and was constantly updating me on the progress. On arrival, they analyzed the items to be moved and planned accordingly to make sure all the items are stacked properly and safely. Placement of the items at the new location was done with utmost care.
I definitely recommend Eric and his team to be your trusted movers for your moving needs.
I definitely recommend Eric and his team to be your trusted movers for your moving needs.
Matthew Stanlake
06:18 05 Aug 25
Best removalists we’ve ever had!
We’ve used over a dozen removalists in the past 10 years, and JD Movers from Malvern East were easily the best.
Eric and his teammate helped us move our 4-bedroom home from Hawthorn to Surrey Hills, and they were outstanding. They showed up on time, worked quickly, problem-solved with ease & treated our belongings with care. They were genuinely professional and friendly the whole way through.
They had all the right tools of the trade to make the job ultra-efficient - ramps, trolleys, wraps, padding, rugs and everything needed to protect both homes and all our belongings. Nothing was too hard, and everything was done with care and attention to detail.
On top of that, they had great energy & great work ethic. It made the whole experience surprisingly enjoyable.
We’re so grateful to Eric and his team for making the day easy. Moving house is usually stressful, but with JD Movers, it felt effortless.
Can’t recommend them highly enough.
We’ve used over a dozen removalists in the past 10 years, and JD Movers from Malvern East were easily the best.
Eric and his teammate helped us move our 4-bedroom home from Hawthorn to Surrey Hills, and they were outstanding. They showed up on time, worked quickly, problem-solved with ease & treated our belongings with care. They were genuinely professional and friendly the whole way through.
They had all the right tools of the trade to make the job ultra-efficient - ramps, trolleys, wraps, padding, rugs and everything needed to protect both homes and all our belongings. Nothing was too hard, and everything was done with care and attention to detail.
On top of that, they had great energy & great work ethic. It made the whole experience surprisingly enjoyable.
We’re so grateful to Eric and his team for making the day easy. Moving house is usually stressful, but with JD Movers, it felt effortless.
Can’t recommend them highly enough.
BlockRockinMusic
11:09 01 May 22
Thanks Eric and Ben for an amazing move!
Your hard work really took the pressure off during the move, which is normally a stressful time.
Fast, friendly, careful and meticulous. Highly recommended!!!
Your hard work really took the pressure off during the move, which is normally a stressful time.
Fast, friendly, careful and meticulous. Highly recommended!!!
Brian Hibberd
08:01 21 Apr 22
I found Eric the Manager very easy to deal with. Younger Eric and his other worker where great from start to finish. Very Pleasant and good workers. Couldn’t thank everyone enough.
Brian Hibberd
Brian Hibberd
Aditya Gaur
00:10 12 Apr 22
Our experience with JD Movers was really brilliant. They came right on time and were super efficient. They packed the truck and unloaded it in double quick time. Were more than happy to dismantle and assemble a couple of beds that we had. Didn't raise any concerns for anything whatsoever. Would highly recommend them and would surely engage them again for my next move.
Keep up the good work team! You are an impressive team
Keep up the good work team! You are an impressive team
Luxi Zheng
07:26 28 Mar 22
Very happy with JD Movers. We only needed to move a piano and Eric gave me the best quote I could find. The two men handled our piano with care and despite how heavy it was and the numerous steps at our property, they got the job done efficiently and hassle free. Would highly recommend.
Greg Askew
10:18 26 Mar 22
Overall we had a fantastic moving experience. While the guys were running late, they kept us updated with the estimated arrival time so that we weren't left wondering if they're ever turning up. Once they arrived, they were careful and worked together well. They did the job in a quarter of the time we would have needed, and their price was very competitive.
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